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- Fresh Cakes
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- Occasion Special Gifts
- Festival Special Gifts
- Corporate Gifts
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Deepanan Bhawmik
06/30/2016
I am impressed by your service. You Have Delivered the Order on Time. I will personally recommend your services to my friend. Keep up the good work.
-
Richa Srivastava
06/17/2015
Thanks Team,
Thanks for delivering my birthday order It was awesome. Keep Rocking!!! -
Gopal Krishna
06/21/2015
Dear PatnaGifts Team,
Thanks for the delivering the delicious cake. My father was so happy with the delivery. Many Many thanks.. Regards..
We do not commit fixed time delivery. However we try to deliver
your order at the earliest or try to keep our level best to keep your delivery
time request. All deliveries will be made between 8 am to 8 pm on the given
date.Â
Orders received till 4 pm IST
will be delivered on same day unless delivery date is mentioned.
The delivery will NOT be
redirected/ redelivered to any other address in any circumstance.
Product will be delivered only in
the cities mentioned in the List of Serviceable Cities.
We will attempt delivery of the
items once only. In case the delivery is not executed during the attempt, the
customer shall still be charged for the order and no redelivery will be
possible. We will consider the order executed in the below cases :
Delivery not done due to wrong
address.
Recipient not available.
Premises locked.
Wrong phone or Cell or Extension
number/ not working/ no reply or not connecting/ reachable and delivery is not
done.
Recipient refused the products.
Delivered the product at the
Gate/ Reception/ Neighbour.
Please note that Flowers, Cakes
and other perishable products are sourced locally at the delivery location
& will be hand delivered.
The image displayed in indicative
in nature. Actual product may vary in shape or design as per the availability."
We reserve the right to
substitute the flowers (Including specified colour) / other products with equal
or higher value in case of non availability of the desired product.
In case of floods/ Heavy Rains/
National Bandh we reserve the right to reschedule the delivery for another date.
No change in instructions can be
entertained before 1 working hours of the date of delivery and acknowledged by
our Customer support team.
Orders once placed cannot be
cancelled unless requested 1 working day prior of the delivery date.
We will not entertain any
complaint for perishable products like fresh flowers, cake etc. after 48 hours
from the time of delivery
Proof of delivery will be
provided in case of any dispute in delivery.
Orders received after same day
delivery cut-off time for same day delivery will be tried for same day delivery
or else will be delivered on next working day. No refund will be entertained
for such casesÂ
Delivery of certain branded items
may not be possible / delayed under certain un-controllable circumstances such
as product is not available in the market or discontinued by the manufacturer.
In such cases, similar product, nearest to the description shall be delivered.
We would try to confirm from the customer for the same through e-mail. However,
if there is no response from the customer within 24 hrs. It shall be assumed
that s/he has agreed to the delivery of the alternate product.
Request for cancellation of
confirmed order can be made up to 1 day prior to the delivery date. Please send
your cancellation request to support@patnagifts.com
While placing an order, please
provide us with the following information for delivery at Hotel / Hospital.
 Â
o    Full
address of the hotel.Â
o    Room No.Â
o    Telephone
number of the hotel.Â
o    Name of
Tour Company, if applicable. Â
o    Full
address of the hospital. Â
o    Ward
number or name. Â
o    Home
address of recipient with phone number.
We will not entertain any complaint for perishable products
like fresh flowers; cake etc. after 48 hours from the time of delivery.
If there is no one available at
the shipping addresses (to accept the delivery of your order) at the time of
delivery, the order will not be considered late. Hence in such cases, no
refunds, cancellations, liability can be made.
If the recipient has not checked
in at the hotel on the delivery date, the order will be left at the reception
& the order will be assumed as executed. If the person has checked out of
the hotel by delivery date, the order will be assumed as executed & no
refund will be made in such cases.
Midnight Delivery will be made
between 11.30 pm to 12.15 am on mentioned / asked delivery date
We will not entertain any
complaint of any order beyond 7 (Seven) days from the date of delivery of the
order.
Proof of delivery will be
provided in case of any dispute in delivery.
Patna Gifts retains
the right to refuse any order unconditionally.
All claims are subject to the
jurisdiction of Court at Kolkata, India only.
If Patna Gifts is
unable to deliver your order, then complete refund will be made. We shall not
be liable for any other charges, loss of profits, emotional stress or any other
liability etc. caused due to non-delivery.
Patna Gifts has taken
every care for the accuracy of the information provided in the site. It has
exercised due diligence in providing the latest products/information. However, Patna Gifts or its employees or its affiliates are not responsible for the
loss or damage caused to any of the users due to the information inadvertently
provided in the site.
Genunity of information &
interest of making payments:
 Â
The customer promises that the
information provided to Patna Gifts is true, correct and accurate.
The customer also agrees to pay all charges incurred by them and users of your
account and credit cards or other payment mention at prices in effect when such
charges are incurred.
The customer agrees to defend indemnity & hold Patna Gifts and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them Patna Gifts may modify this agreement from time to time without giving any prior information.