We do not commit fixed time delivery. However we try to deliver your order at the earliest or try to keep our level best to keep your delivery time request. All deliveries will be made between 8 am to 8 pm on the given date. 

Orders received till 4 pm IST will be delivered on same day unless delivery date is mentioned.

The delivery will NOT be redirected/ redelivered to any other address in any circumstance.

Product will be delivered only in the cities mentioned in the List of Serviceable Cities.

We will attempt delivery of the items once only. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :

Delivery not done due to wrong address.

Recipient not available.

Premises locked.

Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.

Recipient refused the products.

Delivered the product at the Gate/ Reception/ Neighbour.

Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered.

The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability."

We reserve the right to substitute the flowers (Including specified colour) / other products with equal or higher value in case of non availability of the desired product.

In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.

No change in instructions can be entertained before 1 working hours of the date of delivery and acknowledged by our Customer support team.

Orders once placed cannot be cancelled unless requested 1 working day prior of the delivery date.

We will not entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery

Proof of delivery will be provided in case of any dispute in delivery.

Orders received after same day delivery cut-off time for same day delivery will be tried for same day delivery or else will be delivered on next working day. No refund will be entertained for such cases 

Delivery of certain branded items may not be possible / delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. We would try to confirm from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs. It shall be assumed that s/he has agreed to the delivery of the alternate product.

Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. Please send your cancellation request to support@patnagifts.com

While placing an order, please provide us with the following information for delivery at Hotel / Hospital.

o    Full address of the hotel. 

o    Room No. 

o    Telephone number of the hotel. 

o    Name of Tour Company, if applicable.  

o    Full address of the hospital.  

o    Ward number or name.  

o    Home address of recipient with phone number.

We will not entertain any complaint for perishable products like fresh flowers; cake etc. after 48 hours from the time of delivery.

If there is no one available at the shipping addresses (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.

Midnight Delivery will be made between 11.30 pm to 12.15 am on mentioned / asked delivery date

We will not entertain any complaint of any order beyond 7 (Seven) days from the date of delivery of the order.

Proof of delivery will be provided in case of any dispute in delivery.

Patna Gifts retains the right to refuse any order unconditionally.

All claims are subject to the jurisdiction of Court at Kolkata, India only.

If Patna Gifts is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.

Patna Gifts has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, Patna Gifts or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site.

Genunity of information & interest of making payments:

The customer promises that the information provided to Patna Gifts is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.

The customer agrees to defend indemnity & hold Patna Gifts and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them Patna Gifts may modify this agreement from time to time without giving any prior information.